CoolScooters2.com is owned and operated by our company, Bold Commerce, Inc. We believe that customer service is a lost art, and we are determined to bring it back. We want to take the impersonal feel out of your internet shopping experience. We bought this business with high ideals for how we will service our customers, and we strive to reach those ideals every day.

We look forward to serving you!

Kenton and Ron, Co-owners of CoolScooters.com

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Frequently Asked Questions

How can I order Razor products from CoolScooters2.com?
You can order online 24 hours-a-day online or by phone at 1-847-279-7513 (Monday to Friday 7am to 11pm CST and Saturday and Sunday from 8am to 8pm CST).

When will my order ship?
Most orders leave the warehouse within 2-5 business days from the date they are placed.

For 2010 holiday shipping cutoff dates, see our blog at http://site.coolscooters2.com/blog/?p=80

Do you have a physical store in addition to the website store?
No, we are a web-based business only.

Is there tax on the items I purchase from CoolScooters2?
There is no sales tax on items purchase from our store unless you live in Illinois (we are an Illinois-based business).

Why can't I order some items on your site?
Items that cannot be shipped immediately cannot be ordered (the button to put the item in your shopping cart will not be available). Once the item is available again, the button to add the item to the cart will be available.

How current is the product availablity information on your site?
We get a report every Monday from Razor with product availability information. Our site is updated the same day.

Do you have products available that other stores don't?
Maybe. We have the full line of Razor products available unless an item is restricted by a license with a certain retailer (those are very rare). We may have products available to us that the larger big box retailers don't have because Razor sets inventory aside for companies that use a drop ship model like ours.

How will I know when my order has shipped?
You will receive an email confirmation with the UPS or FedEx tracking number which you can track by visiting www.ups.com. or FedEx.com

How long will it take UPS or FedEx to deliver my order?
Delivery by UPS or FedEx Ground/Standard varies by location, usually taking between 2 to 6 business days after it leaves the warehouse. Ground/Standard delivery is made on weekdays, and excludes weekends and holiday.

Where can I get a manual for my Razor item?
Click on this link for a list of available manuals: Razor Product Manuals

Where can I find information regarding the safety of Razor products?
Visit our Safety link at: Safety Information

What happens if my scooter or accessory is defective?
If there is a problem with the product when you receive it, give us a call at CoolScooter2 and we will work with Razor to help you get the item returned and replaced. For any problems with the products later on, you should contact Razor directly at www.razor.com. They can provide you warranty information and help you locate a Razor Repair Center in your area.

Can I return an item if I made a mistake or changed my mind after the order was processed?
All returns must be authorized by Customer Service. Returns will only be authorized for any unopened/unused items in original packaging and new condition within 7 days from the order delivery date. A 25% restocking fee is applicable, and shipping charges are non-refundable. Credit for the eligible refund can be applied to another item or will be returned to the credit card used to place the order once the item is received.

Important Note: All goods shipped to Canada are subject to broker fees, customs duty and Value Added Tax upon importation. A refused or returned order retains broker fees, duties, and taxes, and those amounts are not refundable.

What are the laws regarding electric scooter use?
Please visit www.razor.com for links by state regarding Motorized Scooter laws.

Where can I find information about the recent safety recall notice?
Visit www.razor.com for Safety Recall Notifications.

Can my razor electric product be over charged?
Razor supplied chargers are designed to avoid over-charging a battery. However it is recommended that you always unplug a charger after the unit is fully charged, to avoid the possibility of unanticipated circumstances such as an unexpected power surge from a lightning strike or other power line anomaly that could potentially cause damage. Always use genuine Razor brand replacement chargers.

Should my Razor electric product be turned on or off when charging?
Your Razor electric product will charge regardless of the position (on or off) of the power button.

If I do tricks on my razor product, does that affect my warranty?
It certainly could. The warranty is meant to cover the product for normal wear and tear. If you decide to use your product in a way that puts extraordinary stresses on the product, you will lose any warranty rights if the product fails due to misuse.

How do I get replacement parts?
Visit www.razor.com for information regarding replacement parts.